The connection of a new agent to the information systems of the City of Marseille is not just a simple handover of credentials. The process involves several departments, non-negotiable deadlines, and business tools whose configuration determines the agent’s autonomy from their first weeks.
Technical prerequisites before the agent’s first day in Marseille
The information systems department (DSI) must receive the account creation request at least two weeks before the actual arrival date. This timeframe covers the allocation of a workstation, the generation of network credentials, and the configuration of professional email.
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The service manager sends a request form for access to the HR department specifying the necessary application scope. Each deputy general directorate (DGA) has its own business applications, and authorization depends on the agent’s hierarchical attachment. A misassignment in the organizational chart delays the entire chain.
We recommend checking three points before the start date:
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- The validated job description mentions the required applications (AZUR, Connect RH Agent, specific business software for the assigned sector).
- The office or workspace is equipped with a workstation connected to the internal network, with printing rights configured.
- The physical access badge to the premises has been ordered from the security service, as its production takes several working days.
When you need to connect the agent of the City of Marseille with Les Clefs du Net, these technical prerequisites form the foundation without which no subsequent steps can proceed correctly.
Activation of the Connect RH Agent portal and AZUR configuration
Connect RH Agent is the central administrative tracking portal for all agents of the City of Marseille. It is through this interface that the agent accesses their personal file, views their digital payslips, and tracks the progress of their professional review.
Activating the Connect RH Agent account requires an identifier provided by the HR department on the day of arrival, along with a temporary password to be changed during the first login. The new agent must provide a personal backup email address for the password recovery procedure.
AZUR configuration for evaluators
Since 2023, professional reviews are entered directly into AZUR by the N+1. The agent, for their part, ensures follow-up via Connect RH Agent. For this process to function from the arrival, the agent’s profile in AZUR must be linked to the correct evaluator.
A common mistake: the N+1 has not been declared as the evaluator in AZUR for the new arrival. The HR service must validate this hierarchical link in the tool before the first review campaign. Without this configuration, the professional review cannot be initiated online.
Administrative file and civil status procedures to finalize
The administrative file of a territorial agent includes documents that the human resources department collects in advance, but several documents can only be submitted on the day of arrival or in the following days.
- The family record book or birth certificate extract, necessary for rights related to family situation (family allowance, mutual insurance beneficiaries).
- The bank identity statement for payroll setup.
- The recent proof of residence, sometimes required for calculating transport costs.
- The medical certificate of fitness issued by an approved doctor, mandatory before taking up the position.
Any delay in submitting the complete file blocks the first payroll processing. The HR service cannot initiate the payroll processing as long as the file remains incomplete. We observe that this point generates the majority of frustrations among new agents.
Case of agents assigned to sector town halls
Marseille operates with sector town halls that have their own administrative organization. An agent assigned to a sector may sometimes need to complete a double registration: with the central HR department and with the administrative service of the relevant sector town hall. Information regarding schedules, availability, and specific access to the sector building is provided by the local manager.
Integration path and social support for the new agent
The City of Marseille organizes global integration sessions for new agents. These sessions include a presentation of the DGA organizational chart, an introduction to the community’s values, and a discussion time with elected officials or senior management.
Beyond this collective session, the trend in public service since 2024 is to structure a formalized integration path with milestones at six and twelve months. This path is not limited to a welcome morning: it includes a designated referent, a review of social rights and working conditions, as well as regular follow-up by the N+1.
Work conditions and on-call duty aspects
The recent revaluation of on-call and intervention allowances in the territorial public service modifies the elements to be presented to the new agent. The calculation methods for additional remuneration (on-call, interventions, overtime) must be explained upon arrival, especially for agents in technical fields assigned to operational services.
The integration referent plays a central role here. They ensure that the agent understands their rights, knows how to use Connect RH Agent to view their payroll elements, and that their IT access is fully operational.
An agent properly connected to the tools and informed of their rights from the first week significantly reduces inquiries to the HR service during the probation period. The quality of onboarding directly influences long-term commitment.